Insurance Claims Center

Lighthouse provides "one-to-one" claims services for all of our policyholders because keeping our customers satisfied is our business. Our "One-On-One" Claims Service offers the following:

• Personalized information card that provides you with details on what to do in the event of a loss and how to contact a Lighthouse agent.
• Our toll-free telephone number, (800)399-0300, for reporting losses - 24 hours a day, seven days a week - and you will always speak with our agents, not a recording.
• A Lighthouse agent that will walk you through the process, and answer your questions as quickly as possible.
  
  

Claims must be reported as soon as possible

A Lighthouse agent will tell you where to send documents, and all documents regarding your claim will be forwarded immediately after your report.

What To Expect from Lighthouse Insurance

As soon as you report your claim to us, we assign it to one of our agents. This person is responsible for investigating the claim, which may include such duties as ordering a police report, contacting everyone involved, interviewing witnesses, having damaged property inspected and verifying insurance coverage. In most cases when you report your claim to us, we will assign an "appraisal" of the damaged property or vehicle. An appraisal is simply an inspection of the damaged property to determine the amount and extent of the damage. The person responsible for this inspection is an "appraiser". The agent works with all involved parties to reach a settlement.

In the event of an accident:
NOTIFY THE POLICE IMMEDIATELY

• Personalized information card that provides you with details on what to do in the event of a loss and how to contact a Lighthouse agent.
• Our toll-free telephone number, (800)399-0300, for reporting losses - 24 hours a day, seven days a week - and you will always speak with our agents, not a recording.
• A Lighthouse agent that will walk you through the process, and answer your questions as quickly as possible.